Kristin Byrd, Founder

Kristin is a senior healthcare industry executive with nearly 20 years of extensive experience in Medicaid, including, but not limited to, policy, waiver services, rules, and regulations. She has worked in over 23 states consulting on both Medicaid services and products to Managed Care Organizations (MCOs), various state Medicaid Departments, and Fiscal Employer Agents. Kristin helps her clients solve their Medicaid policy, operational effectiveness, change management, and staffing challenges. Her solutions are both creative and practical, ensuring Medicaid compliance while maintaining a thoughtful approach to the various populations impacted. 

Her wealth of experience comes from years working for a successful consulting firm and most recently with a tech startup bringing forth innovative products to the market. Kristin understands the various stakeholders involved in Medicaid programs through interacting with participants, family and friends of participants, service providers, agencies, advocacy groups, state and MCO policy groups, clinical, and operational staff. Her areas of expertise include client management, change management, Medicaid compliance, strategic planning, operational effectiveness, and developing and maintaining high-performing teams. 

Kristin has previous experience in both the public and non-profit sectors. She started her career as a healthcare Legislative Liaison to a former Tennessee Governor. Kristin then went on to oversee programs within a statewide non-profit. At the non-profit, she began by working hand-in-hand with state and MCO staff to grow program participation, establish and refine operational effectiveness, and cultivate high-performing teams. Kristin has spoken nationally at many industry conferences, including the Home and Community-Based Services (HCBS) Conference. She is a proud graduate of the University of Tennessee at Knoxville, where she received a BA in Public Administration. Kristin also received an MBA from Clark University Graduate School of Management.